Terms of Service for Jaliyat

Introduction

Welcome to Jaliyat! These Terms of Service (“Terms”) govern your use of our services, including Umrah Desk, Tour Department, Hotel Management, and Jaliyat Air, both through our website and physical office. By using our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

Services

Jaliyat provides a range of travel-related services, including:

  • Umrah Desk: Assisting with spiritual journeys, including visa processing, flight booking, accommodation, transportation, and guided tours.
  • Tour Department: Facilitating international travel visas for various countries.
  • Hotel Management: Offering a wide range of accommodations in Saudi Arabia and other destinations.
  • Jaliyat Air: Providing a comprehensive ticketing system for local and international travel.

Use of Services

You agree to use our services for lawful purposes only. You must not use our services to:

  • Engage in any fraudulent activities.
  • Interfere with or disrupt our services.
  • Violate any applicable laws or regulations.

Affiliate System

Jaliyat collaborates with Travelpayout to offer hotel booking and airline ticketing services. Through this affiliate system, we provide access to a wide range of travel services and ensure competitive prices. Additionally, we offer direct bookings with airlines and hotels.

Booking and Payment

  • Bookings: All bookings made through Jaliyat are subject to availability and confirmation. We reserve the right to refuse or cancel any booking for any reason.
  • Payments: Payments for our services must be made in accordance with the terms specified at the time of booking. We accept various payment methods, including credit cards and online transfers.

Cancellation and Refunds

Cancellation and refund policies vary depending on the specific service booked. Please review the terms and conditions provided at the time of booking for detailed information on cancellations and refunds.

Refund Policy

Refund requests for airline tickets and hotel bookings are subject to the policies of the specific service provider. Here are some key points regarding our refund policy:

  • PIA (Pakistan International Airlines): Refund requests are made online and are subject to fare class distinctions and cancellation timelines. Penalties apply for cancellations, and no refund is allowed if flight coupons are used out of sequence. Specific conditions apply for domestic and international flights​ (Wego Travel Blog)​​ (PIA | Great People to Fly With)​.
  • Airblue: Cancellation within 48 hours incurs a fee, and changes before 48 hours of departure are subject to charges. Refunds require CNIC verification​ (Airblue)​.
  • SereneAir: Refunds are processed through their website, with specific conditions and contact options available for further assistance​ (ProPakistani)​.

For detailed terms regarding refunds, please refer to the policies provided by the respective airlines and service providers.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Intellectual Property

All content and materials on our website, including text, graphics, logos, and images, are the property of Jaliyat or our affiliates and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

Limitation of Liability

Jaliyat is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services. This includes, but is not limited to, loss of data, profits, or other intangible losses.

Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Jaliyat Travel and Tours
Website: https://jaliyattravels.com/
Email: info@jaliyattravels.com

Conclusion

By using Jaliyat’s services, you acknowledge that you have read, understood, and agreed to these Terms. Thank you for choosing Jaliyat for your travel needs.