At Jaliyat, we understand that travel plans can change unexpectedly. We strive to provide flexible and accommodating cancellation options for all our services, including Umrah packages, international and domestic tours, hotel bookings, and airline tickets. Below are the detailed cancellation policies and procedures:

General Cancellation Policy

  1. Notification: To cancel any booking, please notify us as soon as possible via email at info@jaliyattravels.com or by calling our customer service at (+92) 42-35213000.
  2. Cancellation Fees: Cancellation fees may apply depending on the timing of the cancellation and the specific service booked. Detailed information is provided at the time of booking.

Umrah Packages

  1. Cancellation Timeline: Cancellations made 30 days or more before the scheduled departure date are eligible for a full refund, minus a processing fee. Cancellations made within 30 days of departure may incur higher cancellation fees or be non-refundable, depending on the specific package.
  2. Refund Processing: Refunds for Umrah packages are processed within 14 business days after receiving the cancellation request.

International and Domestic Tours

  1. Cancellation Policy: Cancellations made more than 21 days before the tour start date will receive a full refund, minus any non-refundable deposits or fees. Cancellations made within 21 days may be subject to partial refunds or non-refundable, depending on the specific tour and service providers involved.
  2. Changes to Bookings: Any changes to bookings, such as date changes or traveler substitutions, are subject to availability and may incur additional fees.

Hotel Bookings

  1. Flexible Cancellation: Many of our hotel partners offer flexible cancellation policies. Typically, cancellations made at least 48 hours before check-in are eligible for a full refund. Cancellations made within 48 hours may be subject to a one-night charge or may be non-refundable, depending on the hotel’s policy.
  2. Special Offers: Hotel bookings made under special offers or discounts may have different cancellation terms, which will be communicated at the time of booking.

Airline Tickets

  1. Domestic Flights: Cancellations for domestic flights are subject to the airline’s policies. Typically, cancellations made more than 24 hours before departure are eligible for a refund, minus cancellation fees. Cancellations made within 24 hours of departure may be non-refundable.
  2. International Flights: International flight cancellations are also subject to the airline’s policies. Refunds and fees vary depending on the fare class, airline, and timing of the cancellation. Some discounted fares may be non-refundable.
  3. Refund Processing: Refunds for airline tickets are processed according to the airline’s timeline, which can vary from 7 to 30 business days.

Affiliate Services with Travelpayout

For bookings made through our affiliate partner Travelpayout, the cancellation policies of the specific service provider (airline or hotel) will apply. We will assist you in processing these cancellations, but the final terms are determined by the service provider.

How to Cancel

  1. Online: Log in to your account on our website, navigate to your bookings, and select the option to cancel.
  2. Email: Send an email to info@jaliyattravels.com with your booking details and reason for cancellation.
  3. Phone: Call our customer service team at (+92) 42-35213000 for assistance with your cancellation.

Refund Policy

  1. Processing Time: Refunds are typically processed within 14 to 30 business days, depending on the service and provider.
  2. Method of Refund: Refunds are issued to the original method of payment used at the time of booking.
  3. Non-Refundable Fees: Certain fees and deposits may be non-refundable, as specified at the time of booking.

Contact Us

If you have any questions or need further assistance with cancellations, please contact us at:

We appreciate your understanding and cooperation and are committed to providing you with the best possible service, even in the event of cancellations. Thank you for choosing Jaliyat for your travel needs.